IT Help Desk Statistics
While more than one-third of companies plan to increase the staffing levels for their service desk teams in 2018, the number of companies looking to hire is actually down from 45% in 2015. The Service Desk Institute (SDI) suggests that this is the result of companies adopting new technologies that enable automation and self-servicing, reducing the need for additional staff.
Help desk employees in the U.S. earn more than their counterparts in the UK and Europe. A help desk employee in the U.S. earns an average starting salary of $41,500, compared to £21,762 ($30,373) in the UK and €32,500 ($40,015) in Europe.
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