Microsoft Dynamics CRM – An Overview
Microsoft Dynamics CRM is a complete CRM software suite that covers all areas of customer service including sales and marketing. MS-Officeand Outlook are some of the commonly used office applications for word processing and emailing.
With MS Dynamics CRM software, customer data can easily be pulled in these office applications and you can even work within the familiar background of Microsoft Office or Outlook. The support for mobile devices and data access on the go, make life easier for sales and marketing executives.
The flexibility and comprehensiveness of Microsoft Dynamics CRM suite make it a popular CRM application development framework worldwide. Minimal configuration, familiar application environment, rich functionality, and a variety of deployment options are some of the features that ensure great ease of use and customization.