Wireless Network Technicians are responsible for resolving mediation applications and systems. A Network Technician must provide first- and second-tier production support relating to data mediation applications and servers. They must research, identify and resolve support tickets, system alarms, and production issues according to severity. The professional has to implement suitable and appropriate responses quickly and effectively.
Technicians must provide data validation and analysis of call detail and usage records from various network elements. They must further do research regarding missing usage and call detail records. Network Technicians must ensure quality customer service and offer technical assistance to a varied user community. They are responsible for system environments, scripts, and mediation configuration changes.
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