A Cisco IP Telephony Engineer is responsible for resolving incidents and service requests assigned by network teams. They must work in collaboration with vendors and partners to identify and rectify issues and implement solutions that provide tactical and long-term solutions. Engineers must also play an active role in reviewing working environments and providing suggestions on how a configuration can be standardized. Cisco IP Telephony Engineers are further responsible for understanding how processes can be improved.
Engineers must plan changes and acquire necessary approval from line management and Change Advisory boards. They must also coordinate with their teams and complete configurations for sites migrating to a Cisco IPT solution. Cisco IP Telephony Engineers should be well-versed with Cisco Unified Communication Manager provisioning. They also must be able to enable specific features and services and install Cisco Unity Connection Administration versions 10 and higher.
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