The purpose of this article is to satisfy the curiosity of people who are interested in the inner life of the Internet giant Amazon, as well as to warn the owners of online shops from all sorts of pitfalls.
I would like to share with you the story of one amusing dispute in PayPal. For those who do not know what means "debate", it is a situation where there was a misunderstanding between the buyer and seller, and PayPal becomes a mediator, trying to figure out who is right (in other words "who will get the money").
There is a very interesting book “The Psychology of persuasion” on the practical psychology that is written by Robert Cialdini.
Despite the fact that this book is devoted to the use of knowledge about the psychology of human behavior in the society, so many moments reflect the relations that arise between the seller and the buyer in this book.
On the first pages are given some examples of successful and effective management of customers and their buying behavior.
The book carries away a reader. In order to understand the essence of the article, let us read two brief stories from the author.
My neighbor is a jeweler; he is the owner of antique jewelry store. Once he told me like his own experience convinced him that is existence of the stereotype “expensive = good”. One of his friends was looking for a wedding gift for his bride. The jeweler just had a beautiful necklace for $ 500 that he was ready to let his friend have for $ 250. As a friend saw the necklace, he was delighted and wanted to buy it. But when he found out that the necklace was worth $ 250, he immediately became sad and began haltingly to refuse, explaining that he was looking for his bride “something really worthwhile”.
People have known a saying “worst is first”, which I cannot say about my recent experience of the internet trade. Most likely, this is just an exception that proves the rule, but after all, I want to talk about those minor findings that I made last month.
So, it is a little story about how you can easily make for one month at least 15 000 Euros.
My professional career is a web-development. I do the R & D in a small IT company; I write “advanced” applications for the corporate intranets and, in principle, I do not complain about my life. Of course, in this scenario I would like to do some interesting project at the same time, what I have repeatedly engaged in the world of Open Source. Over the time, I wanted to make money on the side projects that with Open Source was not as easy as it may seem from the articles on the Habrahabr.ru :) That's why I decided to try for myself something entirely new - open an internet shop.