The Swedish IT specialist, Richard Gatarski and his friends have visited a small restaurant in the city of Norrköping, and they noticed how the headwaiter uses a computer system of tables’ reservation. He marks on the screen the occupied tables using the felt-tip pen.



At first, Richard thought that the restaurant installed some new tablets with unusual electronic pens, so he asked to show him how an innovative gadget works. But when he looked a little closer, he saw that it was the most common whiteboard felt-tip pen. The headwaiter explained that he could make a mark by the computer mouse, but it takes too much time, however they have a lot of visitors in the evenings and they cannot tell everyone: wait a second I have to go to this computer menu to check some item, etc. In general, they do not want to make customers to wait even a few seconds, so they use the fastest and most convenient way - a felt-tip pen. At the end of the day all marks will be simply erased by a cloth.

This case is an excellent example that the users do not always use the software as the developers suggest it.